TidyHQ
Support
Email iammschan1@gmail.com with your question and the email address on your account.
Common questions
How do I change my prices?
Open Settings in the app and edit your prices, extras and discounts. New quotes use the new prices.
How do clients pay me online?
Add your PayPal.me, Venmo, Cash App, Square or Stripe link in Settings → Online payment link. Unpaid invoices then show a Pay now button.
How do clients book a time?
With TidyHQ Pro, set your working days and hours in Settings → Online booking hours. Your quote link shows only open times, and an accepted booking appears on your weekly schedule.
How do recurring clients work?
Open a scheduled quote or booked clean and choose weekly, every two weeks or monthly. TidyHQ adds the next eight cleans to your schedule, and you can stop future visits at any time.
How do automatic client emails work?
In Settings → Automatic client emails, choose whether to follow up unaccepted quotes, remind clients 24 hours before a clean, and chase overdue invoices. The client must have an email address in their contact field. Replies go to your business email.
How do I cancel my subscription?
Settings → Manage billing → Cancel. You keep access until the end of the period you paid for.
I forgot my password.
On the log in screen, tap “Forgot your password?” and follow the email link.
How do I delete my account?
Settings → Delete my account. This can’t be undone.